Return and Exchange Policy 

Thank you for purchasing from TERMINSHIP LLC! We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your items, please refer to the policy below:

1. Return and Exchange Policy Scope

Our return and exchange policy applies to all products purchased through our official website. Whether due to product quality issues or other reasons, you may return or exchange your items provided they meet the conditions outlined below.

2. Return and Exchange Timeframe

  • Returns: You can request a return within 30 days of receiving the product.

  • Exchanges: If the size is incorrect or there is a quality issue, you can request an exchange within 30 days of receiving the product.

3. Conditions for Returns

To ensure a smooth return, the product must meet the following conditions:

  • The product is unused and in its original condition.

  • The product is unwashed, with tags and packaging intact.

  • If the product is defective (e.g., damaged or stained), please provide photographic evidence of the issue.

4. Conditions for Exchanges

Exchanges are applicable in the following cases:

  • Incorrect size (e.g., suits, shirts, trousers, etc.).

  • Quality issues with the product, such as damage, stains, or other defects.

Note: All exchanged products must remain unused, with original tags and packaging.

5. Return and Exchange Process

  1. Contact Customer Service: Please contact our customer service team via email at payment@terminship.com or by phone, providing your order number and reason for the return/exchange.

  2. Complete Return/Exchange Form: We will send you a return/exchange form. Please fill it out and attach the required information.

  3. Return the Item: Once your return/exchange is approved, please ship the item back to our designated address. Return shipping costs are the responsibility of the customer, unless the product is defective.

  4. Refund/Exchange Processing: Once we receive the returned item, we will process your refund or exchange as quickly as possible. Refunds will be issued to the original payment method.

6. Refund Processing

  • Refunds will be processed via your original payment method.

  • Once approved, refunds typically take 5-10 business days to process, depending on the bank or payment platform’s processing time.

7. Exceptions to the Return and Exchange Policy

The following items are not eligible for returns or exchanges:

  • Products that have been used, washed, or damaged.

  • Products that are beyond the return/exchange period (30 days).

  • Customized or personalized items.

8. After-Sales Support

If you have any questions or concerns regarding your return or exchange, please feel free to contact our customer service team. We are here to assist you with any issues.

Thank you for your understanding and support!